TERMS & CONDITIONS
We are pleased you are interested in hiring one of our units. (The word UNIT in terms & conditions means any other inflatable if not a bouncy castle).
Please find your copy of the inflatable hire agreement printed below. (You will sign the original personalised copy at the time of your hire. That document will be retained by ourselves) If you wish to cancel your hire because you do not agree with any of our terms, please contact us immediately, and we will cancel your booking for you as units unfortunately cannot be hired out without your acceptance of our terms.
TERMS AND CONDITIONS OF HIRE
These are the Terms and Conditions of Hire of LK Castles, Please read these carefully you will need to signify that you acknowledge and accept these Terms and Conditions.
​
The company LK Castles accept no responsibility for damage or Injury whilst our equipment is under hire to you. Please ensure the delivery driver has free and easy access to erect the bouncy castle or unit, onto a clean flat lawn. PLEASE be advised that if we arrive and there is insufficient space or the lawn is unsuitable (e.g. sloping or unclean) full payment still has to be made. LK Castles reserve the right to cancel any booking at any time, Unsuitable or unclean space or in really bad weather (if more than a light shower or bad wind, we may cancel for safety reasons.
​
Child bouncy castles are strictly for children under 14 years old. Any Child taller that the inside wall is not permitted to use the unit. Under NO CIRCUMSTANCES SHOULD ADULTS ENTER ONTO THE CASTLE as this may result in damage to the castle. Unless the castle is for Adults.
Any damage will have to be paid for by the hirer named in our agreement.
The driver is to be paid upon delivery of the unit, deposits are non-refundable. If this is cancelled you will lose your booking fee. Late cancellations are to be charged at the rate of 50%
No signs are to be glued/taped or hung on the castles at all.
You the Hirer/supervisor are responsible for injury or damage occurring whilst the equipment is on hire to you. LK Castles will not accept any loss damage or injury caused on or by one of our units or inflatables.
You must ensure that there is adequate supervision at ALL TIMES by a responsible person, when the castles/unit is in use. The castle cannot be left unattended.
If hired overnight, all accessories MUST to be stored indoors, and your garden must be secure. When not in use the castle is to be covered with the additional cover supplied by ourselves. Loss or damage must be paid for.
Children must remove their shoes before using the Bouncy Castle and children must be prevented from climbing up, sitting on the wall/barriers of the castle.
No smoking, food, drink, glasses, belts, sharp clothing, silly string, party poppers, and pets are forbidden on all our units/bouncy castles/inflatables.
The hirer is responsible for the safe keeping of the bouncy castle and you WILL be charged for any damage caused to it or for any items missing from it on its return.
Equipment returned in a dirty condition will be subject to a cleaning charge. If children who have been face painted use the castle please wipe it clean, due to the makeup staining the unit.
All units are checked on delivery and your signing indicates acceptance of the castle as being in good clean safe condition.
Only our delivery driver, is authorised to collect or move the bouncy castle, and under no circumstances should any of the equipment be handed over to anyone other than our delivery driver.
All hires that are in a private garden, delivery is between 7am and before 12 noon, collections start from 6pm, if you are wanting later collections, it may be best to book overnight hire.
Colour of our castles do vary. Graphics on the castles may be different from the photo, but themes will be what you ordered.
Extreme caution is to be taken with extension cables, and the blower. The blower is not to be covered by anything.
Do not bounce on the walls or front step, it is for getting on and off.
Ensure that people with Back or neck problems do not use the inflatable.
Do not let people use the inflatable when it is being inflated and deflated.
If raining leave inflatable inflated and prevent use. Please used towels to dry base of castle before reuse, it will cause bubbling in the seams, do not be alarmed.
TURN OFF IN HEAVY WINDS, AND RAIN. If it is really heavy rain and winds over 24 miles per hour, we may have to cancel your booking due to health and safety regulations. We will contact you on the day if we have any concerns. We do apologise, but it is for your safety.
It may be wet, but also the wind speed may be an issue. If light rain and no wind you may still be able to hire your inflatable if you so wish, you will just need to take more care and supervise at all times, Towels are recommended for feet and base of castle.
We may not be able to fulfil your booking with us, due to guidance issued by HSE and governing bodies, in the interest of safety for the children using the inflatable. This is not a decision taken lightly and is only done so to ensure no child is injured with an inflatable, that is not secure in winds higher than 24mph. Other professional companies should also, Not set up inflatables in high winds...
24. Any abuse to any staff your order will be cancelled.
25. Please make sure you put in the correct delivery area to match your postcode. You will be charged maximum delivery charge on set up or your booking cancelled.
26. If you are not happy on set up, please tell the deliverer setting up your inflatable.
27. Deposits are non-refundable except if we cancel due to heavy wind or rain, or you can move you’re booking to another day.
28. The safe amount of children on an inflatable at one time is as follows approximately - 15x15ft=8 - 12x16ft = 6 - 11x15ft = 6 - 15x18ft = 8 11x12ft-=5 - SUPERVISION IS NECESSARY at all times - YOU the Hirer MUST ensure units are staked down at all times. STOP any Horse play. Do not use in high wind or very bad weather, never let children play with power switches or turn power on and off.
29. We will send you a confirmation email on your booking, please check you spam/junk folder.
30. If delivery of your item is to go through a house or building, we will not be responsible for any damage caused. Please make sure you have a clear space through the building as our delivery men do not move any items.
31. Please note booking fees are to be paid within 5 Days of booking on all items, and is not refundable.
32. DO NOT LEAVE CHILDREN UNATTENDED AT ANY TIME, supervision at all times is required.
33. Take care of the use of alcohol, drugs or medication before or during the use of inflatables. Dizziness, lethargy, drowsiness, fainting, if any of these symptoms mentioned are experienced please do not use the inflatable, exit immediately and seek medical advice.
34. LK Castles, accept no liability for any injuries or damages sustained including allergic reactions or any other result of slipping over or damage to clothing or property
35. Please note colour of our castles does vary. Our themes may be different from the photo shown.
36. LK Castles have the right to cancel at any time.
​
Please sign to confirm that you have read and accepted the above conditions, and that you and all persons using this inflatable do so at their own risk, the person signing this form and hiring the equipment is responsible for all damage injury caused. LK Castles cannot be responsible for any injury or damaged caused. By signing you the hirer/supervisor, agree that you are entering into a contract confirming that you are responsibly for any loss, damage or injury, and that you abide by the above conditions.
​
Clear, Side access is required for delivery of inflatable, if requested through building there should not be any obstructions. LK Castles accept no responsibility for any damage caused during delivery and collection.
​
I hereby confirm that I have read and understood the above terms and conditions and agree to hire the equipment from LK Castles subject to those terms and conditions.
​
Please contact 07863873654
​
SUPERVISION IS REQUIRED AT ALL TIMES
Signed ……………………………………………………………………………….